The Environmental Health Ombudsman is responsible for assisting citizens and
various industry constituents in the County of Los Angeles in resolving complex and
sensitive complaints, problems, and disagreements within the jurisdiction of the
Department. The Ombudsman accomplishes resolution by unbiased fact finding,
investigating, and researching in an equitable, impartial, fair and independent manner.
Ombudsman resolution assistance is a confidential resource for the citizens and various
industry constituents we service within the County of Los Angeles. The Ombudsman reports his
or her findings to the Deputy of Environmental Health. These findings will be evaluated and
may affect the development of changes in the organization to increase effectiveness,
efficiency, and to enhance the overall delivery in services. The Ombudsman intervenes to
ensure that the organization’s strategic goals are attained through quality improvement,
productivity, risk management, communication, effective dissemination of information, and
satisfying legislative mandates. Therefore, he or she will assist in the development of
changes in Environmental Health to accomplish enhancements to the organization’s policies,
procedural, and operational activities.
The above unit is currently being utilized on a limited basis. For more information on the
unit or services provided, contact (626) 430-5320.
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